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In my recent article on building online studentservices , we discussed the importance of assessing your organizational design and effectiveness to identify improvement opportunities and facilitate high-quality growth. However, the framework can apply to any industry including higher education.
There’s a pressing need to reassess underutilized assets and repurpose them in innovative ways that add value to the student experience and open up new revenue streams. Innovative educational models take cues from high-end experiences in other industries, where customer feedback directly shapes the product or service offered.
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