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In his keynote address, EAB’s Dr. Ed Venit explored the “ripples” that will impact highereducation years into the future, and what actions can be taken today to prepare for them: 1. Empower students to utilize self-service tools that point them to immediate answers without overloading your success team. get your copy.
Success leaders began to rely on metrics like support utilization and issue resolution as leading indicators of retention. The ripple effects of the pandemic on highereducation will foster new lineages of thought around student success and add to what is already a complex ecosystem of ideas. Ready to find out more?
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