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Building Online Student Services in Universities: The Critical First Step

HEMJ (Higher Ed Marketing Journal)

This is the art of building and growing your online student services sustainably by developing the right skills, competencies, infrastructure, and resources, ensuring each element aligns perfectly with the others to create a structure that stands the test of time. Readiness is not a fixed point but a continuum.

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Advocating Policy, Better Than Before

Diverse: Issues in Higher Education

Manny Rodriguez His job entails research and collaboration with other education groups, state legislators, and education officials in accordance with TICAS’s mission to increase college access, affordability, and success through improvements in student financial aid policies.

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Radford University Low-Income Students Get Leg Up with $1.2M Grant

Diverse: Issues in Higher Education

Radford received its hoped-for amount in the grant, said Trageser, as they carefully calculated what it would cost to hire and keep their student support advocates. Andes said that Radford’s grant submission prioritized “enhanced student services in mental health and mentoring,” which made Radford’s proposal stand out.

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Seal of Excelencia 2024

Diverse: Issues in Higher Education

As of fall 2023, 69% of the student population at CSUSB identified as Hispanic or Latino. In addition to support services that include financial aid and academic advising, an example of supporting Latinx student success is the CSUSB Impact Internship, developed by the university’s Undocumented Student Success Center.

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How Universities Can Support Undocumented Students as Federal Policies Continue to Threaten Them

Diverse: Issues in Higher Education

Many state policies block undocumented students from receiving in-state tuition — even if they completed their K-12 education there — and several states directly prohibit undocumented students from enrolling in many public universities. On top of that, undocumented students are ineligible for any federal financial aid.

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Applicants have spoken. Will colleges listen? 

University Business

Creating an infrastructure of support and having that information readily available for prospective students can be very impactful. This support can vary from resources such as front-line support in student service areas like admissions, financial aid, student accounts, advising and registration, and more.

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A One-Stop View of the Student: It’s a Game Changer

University Business

Wichita State University’s OneStop for Student Services department is about giving students the help they need to succeed, by taking a proactive approach to keep them on the path to completion.