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Seal of Excelencia 2024

Diverse: Issues in Higher Education

As of fall 2023, 69% of the student population at CSUSB identified as Hispanic or Latino. In addition to support services that include financial aid and academic advising, an example of supporting Latinx student success is the CSUSB Impact Internship, developed by the university’s Undocumented Student Success Center.

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Radford University Low-Income Students Get Leg Up with $1.2M Grant

Diverse: Issues in Higher Education

Radford received its hoped-for amount in the grant, said Trageser, as they carefully calculated what it would cost to hire and keep their student support advocates. “We In doing that, we have been moving more toward case management models of holistic approach,” said Trageser.

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Building Online Student Services in Universities: The Critical First Step

HEMJ (Higher Ed Marketing Journal)

This is the art of building and growing your online student services sustainably by developing the right skills, competencies, infrastructure, and resources, ensuring each element aligns perfectly with the others to create a structure that stands the test of time. Readiness is not a fixed point but a continuum.

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Consolidating touch points for retention

Confessions of a Community College Dean

For decades, colleges have consolidated many of their admissions and enrollment services functions under a single umbrella office—including, but not limited to, the bursar, the registrar, the cashier’s office and financial aid.

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Looking to the future of advising: 6 takeaways from the 2023 NACADA conference

EAB

Advisors can't do it all In conversations with advisors and advising administrators at NACADA, we heard that caseloads would be more manageable if students could take certain questions or issues to qualified staff in support units on campus or other members of an assigned student success team. There are six themes that emerged.

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6 trends impacting community college enrollment in 2023

EAB

A shrinking talent market Community colleges have been especially hard hit by the Great Resignation, showing a 13% staff decline from 2020-2022, as a consequence of failed searches , difficulty filling part-time positions , and shortages in student services professionals. whitepaper: Admissions sTAFFING IN A VOLATILE LABOR MARKET 6.

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The value of partnership to alleviate pain points in support services

Blackboard Higher Education

The past few years have seen a complete shift in not only the delivery of higher education courses, but also student services. This has been notably hard for students, as well as faculty and staff members. Clarity on data to drive improvements in service. Increased learner satisfaction and retention.