Confessions of a Community College Dean
MARCH 16, 2023
The merit of secret shoppers is that they provide the view from what a professor of mine called “the other side of the desk.” The office most colleges called the bursar was instead called the cashier. The folks in the bursar’s office put up a sign saying “credit cards not accepted.”
EAB
AUGUST 9, 2023
Cooper Medical School of Rowan University Fostering sense of belonging among Black undergraduate students Melissa McGuire, Ph.D.,
The Change Leader, Inc.
AUGUST 8, 2023
Marie DeSanctis 11:43 Mine as well. Even simple things like naming your Cashier’s Office, the bursar’s office. I looked and we were literally standing in front of the cashier, but the sign read, “Bursar’s.” That’s really hard to do. Drumm McNaughton 11:39 It’s interesting you bring that up. They said, “Laptops.
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