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Secret Shoppers and Audience Awareness

Confessions of a Community College Dean

Blog: Confessions of a Community College Dean The Education Department is planning to deploy “secret shoppers ” to colleges around the country to suss out deceptive and predatory practices, particularly around financial aid. The office most colleges called the bursar was instead called the cashier.

Bursar 74
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Adult learners: Who they are & what they want from college

EAB

For example, career counseling, financial aid, and other support services may be unavailable via virtual appointment or only open during traditional business hours—making them difficult for working professionals, parents, and others to access.

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Consolidating touch points for retention

Confessions of a Community College Dean

For decades, colleges have consolidated many of their admissions and enrollment services functions under a single umbrella office—including, but not limited to, the bursar, the registrar, the cashier’s office and financial aid.

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Survey data show disparities in college course registration holds

Confessions of a Community College Dean

” What about financial holds? Gottlieb says these aren’t always bad news for students, either: “Sometimes it means that the student hasn’t shown up in Financial Aid to sign their promissory note.” ” More difficult are financial holds due to large balances that students must pay on their own.

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How schools are expanding student mental health support without hiring more counselors

EAB

Dimension People and Services Emotional Understanding and managing one's feelings • Student Affairs • Counseling • Student Success • Accessibility Services Intellectual Understanding and managing one's feelings Faculty Student Success Advising Mentoring/Tutoring Accessibility Services Physical Maintaining a healthy body through exercise, nutrition, (..)

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Rising higher ed leaders tackle campus challenges in EAB’s fellowship

EAB

Scholastica Student Success Improving success for pre-health students Joe Fritsch, Ph.D.,

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Why proving program ROI is higher ed’s latest challenge

University Business

Funneling colleges’ financial aid data and institutional costs into one location will require an unprecedented level of cross-departmental collaboration. Boston University postponed its tuition due date after students reported delays with accessing their financial aid information. How did we get here?