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Librarians' "new normal" includes pain points

Confessions of a Community College Dean

” During the early pandemic lockdowns, Montana State students made abundant use of virtual chat reference services, Trunnell said. Meanwhile, this academic year, demand for one-on-one consultations has skyrocketed. “But when we use it in the right way, it can help scale this and other library services as well.”

Libraries 126
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Backlash as a university says its library will be 'all digital'

Confessions of a Community College Dean

“Our digital library will provide students and faculty with 24/7/365 universal access to information, resources and services with unlimited access to texts, scholarly articles, databases and more,” the statement said. “The physical touch of a book is hard to replace.”

Libraries 126