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Why customer service matters for community colleges

EAB

Our research shows that difficulty accessing the college—whether it’s reaching enrollment staff, the financial aid office, or academic advising—can be disruptive to the student experience. Essentially, by spending less time on clerical tasks, students can spend more time on their studies.

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30 Student Success Priorities for the 2020s

EAB

Financial This grouping refers to how students pay for college and its associated cost. As might be expected, these conversations centered on longstanding concerns around tuition and financial aid, but often expanded into conversations around supporting the holistic needs of students, especially working students.

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30 Student Success Priorities for the 2020s

EAB

Financial This grouping refers to how students pay for college and its associated cost. As might be expected, these conversations centered on longstanding concerns around tuition and financial aid, but often expanded into conversations around supporting the holistic needs of students, especially working students.