Remove Academic Advising Remove Financial Aid Remove Professional Development
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Seal of Excelencia 2024

Diverse: Issues in Higher Education

There are financial support programs, including emergency grants, technology loaner programs and device voucher support, which provide students with necessary in-time financial support. Outreach efforts include education on financial aid options, including grants, scholarships and aid for undocumented students.

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Examples of Excelencia

Diverse: Issues in Higher Education

It also added professional development for all the tutors and faculty. Among the services it provides to first-year students are individualized academic advising, tutoring and community-building events. Project upGRADS addresses academic barriers that could hinder students’ progression to graduate school.

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2023 Seal of Excelencia

Diverse: Issues in Higher Education

Financial aid, retention, and faculty/staff representation are part of the Seal,” says Dr. Deborah Santiago, co-founder and CEO of Excelencia in Education, who says she is delighted to see institutions with intentional practices actively working toward increasing Latino representation in key positions.

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Why customer service matters for community colleges

EAB

Our research shows that difficulty accessing the college—whether it’s reaching enrollment staff, the financial aid office, or academic advising—can be disruptive to the student experience. Invest in customer service professional development.

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Student Transfer (Part 2) – How to Improve the Transfer Experience for Students

Parchment

So then it gets back to the difficult thing which is like pathways, thinking about pathways, academic advising. I’m in the financial aid and I don’t know the answer to this transfer question. We wouldn’t say financial aid doesn’t need to know how to deal with that. to overcome, right?

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