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Why customer service matters for community colleges

EAB

If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Essentially, by spending less time on clerical tasks, students can spend more time on their studies.

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Supporting Student Success in Higher Education: A Comprehensive Guide

Creatrix Campus

Merely 55 percent of students indicate that they have received guidance on mandatory courses and the proper course sequences necessary for graduation through the advising process. This percentage was only marginally higher, at 57 percent, for students who are graduating this year.

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How Presidents Can Create a Thriving Workplace Culture in Higher Ed Institutions: Changing Higher Ed Podcast 186 with Host Dr. Drumm McNaughton and Guest Carrie Lovelace Petr

The Change Leader, Inc.

Prior to founding her full-time coaching practice, Carrie served as senior student affairs officer at two institutions; throughout her career in higher education, she has supervised all traditional areas in the field of student affairs. I finished my career on campus working as a vice president for student affairs.

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Boost Higher Ed Enrollment and Graduation Rates – The Power of Student Support and Belonging: Changing Higher Ed Podcast 148 with Host Dr. Drumm McNaughton and Guest Elliot Felix

The Change Leader, Inc.

Take a multifaceted approach by creating identity and affinity centers for underserved communities such as LGBTQ+, first-gen, student veterans, and parents. Also important are common spaces like student unions, libraries, and their events and programs, like student support organizations, and peer-to-peer relationships and service delivery.