Remove Academic Advising Remove Enrollment Management Remove Student Services
article thumbnail

It may be time to rethink the college minor (opinion)

Confessions of a Community College Dean

These colleges and their certification advocates argue that certification not only readily equips students with the real-world skills to transition successfully to their first job post but also addresses many of the equity concerns colleges face by validating the idea that all forms of learning are valued, including forms of skilled labor.

IT 133
article thumbnail

Why customer service matters for community colleges

EAB

If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Essentially, by spending less time on clerical tasks, students can spend more time on their studies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Unleash the Chatbots! AI for Retention

Higher Ed Connects: Technology

Each department—whether it is academic, registrar, advising, career counseling, student services, student success, food service, housing—are separate fiefdoms. There are few solutions that can bridge these gaps for students, or provide feedback from the students to the multiple campus departments.

article thumbnail

SCOTUS, Affirmative Action, and the Future of University Diversity: Changing Higher Ed Podcast 174 with Host Drumm McNaughton and Guests Thomas Parham and Dilcie Perez

The Change Leader, Inc.

She joined the Chancellor’s Office in June 2022 with more than 20 years of experience in many facets of student affairs. She has served as the Chancellor’s Office liaison to the CSU campuses’ vice presidents of student affairs and the senior diversity officers.

article thumbnail

Boost Higher Ed Enrollment and Graduation Rates – The Power of Student Support and Belonging: Changing Higher Ed Podcast 148 with Host Dr. Drumm McNaughton and Guest Elliot Felix

The Change Leader, Inc.

Notable examples include Johns Hopkins’ Imagine Center, where career planning, life design, academic planning, and academic advising are all integrated into one place. At CUNY, Guttman Community College’s “Ethnographies of Work” class has students shadow employees. Connect career readiness opportunities to coursework.