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Why customer service matters for community colleges

EAB

If you haven’t, take a look at your college’s reviews on Google, Niche, or social media—if there is negative feedback, it’s likely related to customer service mishaps like lost paperwork, slow responses, or unanswered questions. ".the Essentially, by spending less time on clerical tasks, students can spend more time on their studies.

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Unleash the Chatbots! AI for Retention

Higher Ed Connects: Technology

They wondered, where is the counterpart to the apps that predominate in consumer commerce, social media, and modern employment? While I definitely see the benefit of that method,” says Dr. Paul Orscheln, Associate Vice President, Enrollment Management and Retention at Missouri Western State University. “I Related Posts.