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Affordability Disconnects

Confessions of a Community College Dean

Transition point: Students seek to finance their educations Affordability Disconnect: Students find a lack of fair and equal access to financial aid ​Impact on time and price: Students are not receiving equitable aid and support to finance their educations.

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Why customer service matters for community colleges

EAB

Here are the key onboarding service gaps community college practitioners reported: 56% of respondents said it takes their college more than a day to respond to prospective students who submit electronic requests for information. 81% indicated that a confusing enrollment process is enough to cause a new student to not enroll.