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Seal of Excelencia 2024

Diverse: Issues in Higher Education

As of fall 2023, 69% of the student population at CSUSB identified as Hispanic or Latino. In addition to support services that include financial aid and academic advising, an example of supporting Latinx student success is the CSUSB Impact Internship, developed by the university’s Undocumented Student Success Center.

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Unleash the Chatbots! AI for Retention

Higher Ed Connects: Technology

Each department—whether it is academic, registrar, advising, career counseling, student services, student success, food service, housing—are separate fiefdoms. There are few solutions that can bridge these gaps for students, or provide feedback from the students to the multiple campus departments.

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SCOTUS, Affirmative Action, and the Future of University Diversity: Changing Higher Ed Podcast 174 with Host Drumm McNaughton and Guests Thomas Parham and Dilcie Perez

The Change Leader, Inc.

She joined the Chancellor’s Office in June 2022 with more than 20 years of experience in many facets of student affairs. She has served as the Chancellor’s Office liaison to the CSU campuses’ vice presidents of student affairs and the senior diversity officers. Perez holds an Ed.D. Learn more at changinghighered.com.

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How Presidents Can Create a Thriving Workplace Culture in Higher Ed Institutions: Changing Higher Ed Podcast 186 with Host Dr. Drumm McNaughton and Guest Carrie Lovelace Petr

The Change Leader, Inc.

Prior to founding her full-time coaching practice, Carrie served as senior student affairs officer at two institutions; throughout her career in higher education, she has supervised all traditional areas in the field of student affairs. I finished my career on campus working as a vice president for student affairs.

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Boost Higher Ed Enrollment and Graduation Rates – The Power of Student Support and Belonging: Changing Higher Ed Podcast 148 with Host Dr. Drumm McNaughton and Guest Elliot Felix

The Change Leader, Inc.

In stark contrast to prevailing trends in higher education, colleges and universities have or are boosting their enrollment, retention, and graduation rates by improving their students’ sense of belonging, student support services, student-faculty relationships, and career readiness programs.