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Those initial 2-3 years ended up stretching to 38 ½ years before I retired in March 2021, covering six countries and territories and incorporating a move from faculty to academicadministration. . To some extent, this is inevitable when, say, a faculty member assumes administrative responsibilities.
Rachel Reeds short but comprehensive book, Surviving and Thriving in Higher Education Professional Services: a guide to success (Routledge, 2025), is both an instruction manual for the professionals it was written for and an illuminating account of what they do for the academics and students who benefit.
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