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Secret Shoppers and Audience Awareness

Confessions of a Community College Dean

The office most colleges called the bursar was instead called the cashier. Students who were the first in the family to attend college had probably never even heard of a bursar before, but everyone knows what a cashier is. The folks in the bursar’s office put up a sign saying “credit cards not accepted.”

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Adult learners: Who they are & what they want from college

EAB

In our 2023 survey of adult learners , 30% said they want to further their education to pursue their passions, while more than a quarter of students said they seek additional education to help make a difference in the world. July 31, 2023 How can you better support adult learners who are parents or guardians? Here’s what to do next.

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How schools are expanding student mental health support without hiring more counselors

EAB

save your seat Continue reading The 4 stages of an integrated lifecycle approach for community college student success April 14, 2023 Recipes for Student Success March 16, 2023 5 higher ed thought leaders we are following February 27, 2023 How will we measure student success in the 2020s? Here’s what we learned.

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Rising higher ed leaders tackle campus challenges in EAB’s fellowship

EAB

Our second cohort concluded in December 2021, our third cohort wrapped up in spring 2022, our fourth occurred in fall 2022, and our fifth occurred in spring 2023. All cohorts ended with presentations of the fellows’ capstone projects.

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The Eight Dimensions of Student Wellness

EAB

July 18, 2023. Did you know your bursar is a wellness office? But if a student is interacting well with the bursar's office, meaning they aren't paying the bills or they don't even know what a bursar is, and then that's gonna contribute to financial un-wellness in that regard. Probably haven't thought about it that way.

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Better CRM Tools Key to Reversing Enrollment Declines at CCs

EAB

March 14, 2023. We're telling students they have to meet with the bursar and they're saying to themselves, "Who or what is the bursar and what do I need to see with them?" Podcast Better CRM Tools Key to Reversing Enrollment Declines at CCs Episode 142. Welcome to the Office Hours with EAB podcast.

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How to Encourage Student Help-Seeking Behavior

EAB

July 25, 2023. I did not know the bursar was not someone's last name until I was taught that the bursar is a role and not person. Podcast How to Encourage Student Help-Seeking Behavior Episode 159. Welcome to the Office Hours with EAB podcast. You can join the conversation on social media using #EABOfficeHours.

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